The City of San Diego Selects PacketSled To Gain Deep Visibility Into Its Smart City Network


PacketSled Helps Secure Complex City Network Including 1.5 Million San Diego Citizens and Thousands of City and Municipal Employees

SAN DIEGO, Oct. 17, 2016 /PRNewswire/ -- PacketSled, the company that democratizes security investigations and response by providing its customers with automated network visibility, detection, incident response and forensics in the cloud, announced today that the City of San Diego has selected their continuous network security offering to help secure their complex smart city network. In 2015, San Diego was the only city selected in North America by National Geographic as a "World Smart City," which defined it as "one of the most forward-thinking cities across the globe."

San Diego is the eighth most populous city in the U.S. and home to 1.37 million citizens and 51,000 tech professionals. The city's robust network includes 5 petabytes of data across more than 40 agencies, including the Mayor and City Council. It also includes more than 11,000 city employees and another 1,000 municipal employees of third party agencies, and is connected to the Department of Homeland Security (DHS), municipal parks, and other attractive targets where a network security breach can cause major disruptions. From police cars and utilities to water treatment facilities, citywide resources are at risk if sophisticated cybersecurity controls are not in place. The city must also comply with PCI-DSS for the handling of credit card data and HIPAA, with respect to health data records for city employees.

Understanding the City of San Diego's networks and how they are used by stakeholders was essential in creating an effective cyber security program. Gary Hayslip, Deputy Director and Chief Information Security Officer (CISO) for the City of San Diego turned to PacketSled for deep network visibility, continuous monitoring, automated investigations and incident response capabilities to help secure the city's robust network.

"There are very orchestrated, focused cyber criminals out there today that carry out campaigns on specific targets," said Hayslip. "They use specific malware and toolsets to launch attacks and we know there are organized groups behind them like hacktivists and nation state attackers. There has been a 60% increase in hacktivism attacks against cities and colleges over the past 3 years."

Specifically, PacketSled helped the City of San Diego improve its cybersecurity posture by:

  • Providing a real-time view of the attack cycle that is ongoing within the enterprise network including full context of threats;
  • Reducing the risk exposure to the city's enterprise by decreasing mean-time response, by increasing the fidelity of forensic data
  • Offering the ability to automatically assess file payloads as they cross the wire, knowing immediately what resources are potentially affected by a specific attack;
  • Providing full automation of the incident response process, which removed the burden of repeating similar investigations from the SOC team; and finally
  • Offering near-zero false positive rate on detections.

Added Hayslip, "My mission includes creating a "risk aware" culture and PacketSled is one of our go-to partner's provider in maintaining that. One of the great things about PacketSled is that I don't need to pay to add a sensor. In about 15 minutes, I can add visibility with only a few clicks. The future of security is the cloud software stack, and PacketSled has it wired."

For more details on the City of San Diego's deployment of PacketSled, please find a full case study on our website at:

About PacketSled
PacketSled is a fast growing, cloud-based platform that enables deep network visibility, continuous monitoring, automated investigations and incident response capabilities. The company has been named an innovator in leading publications and by security analysts, including SC Magazine, earning a perfect score in the online fraud group test. The company is headquartered in San Diego, with offices in Seattle, WA.