President & COO, Identity and Digital Protection Services Global Unit at Generali Global Assistance
As President & COO of the Identity and Digital Protection Services Global Unit for Generali Global Assistance, Ms. Schaffer leads sales & marketing strategy and revenue growth initiatives, managing operations as well global expansion. Leveraging her subject matter expertise of ten years in identity protection and restoration services, particularly as they apply to B2B2C software-as-a-service, she was the visionary behind the creation and evolution of the Company’s innovative Identity Protection services, and was integral in its launch of new, flexible technologies. Under her guidance, Generali Global Assistance has secured multiple multimillion-dollar contracts with Fortune 500 companies, and Ms. Schaffer has directly sold new business and negotiated extended contract lengths, thereby maximizing revenue streams for the Company.
Schaffer began her tenure with Generali Global Assistance in 2007 as VP of Operations and Chief Service Officer. In these roles, she led North America Operations for both the emergent Travel Assistance business and the Medical Claims division, working with insurers, medical providers, and government contractors. Her responsibilities included managing a team of in-house doctors and nurses, case managers, logistics specialists, and claims examiners. Schaffer quickly saw the tremendous opportunity and exponential growth potential for Identity Protection, and was eager to bring protection and peace of mind to clients and their customer bases by harnessing the global footprint of Generali.